Den Lifetime Warranty
Proper Care and Usage
Avoid placing furniture too close to heating / air vents or placing furniture in direct sunlight.
If your furniture is located near a window, it's best to use window treatments to prevent furniture from discoloring. Heating and air outlets can fade wood and paint, as well as damage furniture over an extended period of time.
Don't place near sources of moisture.
Humidifiers and exposure to other types of moisture can damage wood's finish.
Use a damp, 100% cotton cloth for dusting wood surfaces. Dry thoroughly.
Synthetic fibers can cause surface scratches.
Place protective materials under anything that will touch the surface.
Place felt pads under lamps, audio or computer equipment, clocks, etc. Use a protective pad when using a ballpoint pen, coasters under beverage glasses and avoid setting anything hot on your wood furniture.
Use non-plastic mats or pads to protect the desktop or surface.
Plastic or rubber materials can cause an undesirable reaction with the finish, therefore avoid plastic cloths, placemats, and table top accessories.
Our manufacturer's limited warranty protects product under residential and commercial use. Normal wear and tear, including surface scratches that occur with normal use, damages which result from improper use and lack of care or negligence are not covered. Damage related to sun exposure is not covered.
|Wood Products||Lifetime on Manufacturing and Construction||Variations in raw materials, grain, color, texture, markings, and distressing. Scratches, dings, surface imperfections.|
|Electrical and Mechanical Components||1 Year|
Lifetime on Manufacturing and Construction
|Variations in raw materials, color, texture, veins and voids.
Scratches, dings, surface imperfections.
Procedures for Using Your Den Warranty
Your Den warranty offers coverage for the original purchaser, beginning on the date of purchase and covers all manufacturing defects. Once replaced, a product is only warranted for the time remaining on the original product. It is important you notice any areas of concern promptly and notify the authorized Den retailer where you made your purchase. In the event the retailer is closed, you may contact customer service at firstname.lastname@example.org or by visiting https://den.furniture/pages/support. You will need to have your original sales receipt (printed or email) to begin the claim process.
The resolution, under the Den warranty, will be to repair or replace the item at our discretion based on the terms and conditions outlined here. If a product or replacement component is no longer available, we may to choose to replace it with a comparable part or refund a prorated amount of your purchase price (prorated based on the remaining length of the applicable warranty period).
Warranty Limitations and Exclusions
For the first year of the warranty period, Den will pay or incur - with prior approval - reasonable and customary labor charges for the repair or installation of covered replacement parts from an authorized Den retailer. After the first year of the warranty period, the purchaser is responsible for the cost of the repair or installation of covered replacement parts.
After the first year, Den does not pay for shipping costs to and from the factory on covered warranty items during any portion of the warranty period or after. This is the purchaser's responsibility. Den reserves the right to refuse and claim for service under this limited warranty where the claimant cannot produce a copy of the receipt or such other proof of purchase.
THIS WARRANTY DOES NOT APPLY TO FURNITURE SOLD DURING CLEARANCE "LIQUIDATION", "GOING OUT OF BUSINESS", OR SIMILAR TYPES OF SALES. ALL SUCH FURNITURE IS SOLD AS-IS, WITH ALL FAULTS, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, AND IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This warranty only covers new products while they are owned by the original retail purchaser and used under normal household or commercial conditions. This warranty does not apply to defects or damage caused during transportation or delivery, damage caused by repairs or attempted repairs not authorized by Den, negligence, abuse, misuse, mistreatment, exposure to chemicals and/or liquids, accidents, any use for which the product was not designed and/or the improper maintenance, cleaning or care of the product.
DEN EXPRESSLY LIMITS ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY THAT THE COVERED COMPONENT PARTS ARE FIT FOR ANY PARTICULAR PURPOSE TO THE TIME PERIODS STATED IN THE LIMITED WARRANTY. DEN EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE ON THOSE COMPONENT PARTS THAT ARE NOT EXPRESSLY DESCRIBED AS COVERED UNDER THIS LIMITED WARRANTY AND ARE SOLD AS-IS, WITH ALL FAULTS. DEN WILL NOT BE LIABLE FOR AND WILL NOT PAY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Any product repaired or replaced under this warranty will itself be warranted only for the remainder of the warranty period of the original product being repaired or replaced. It may be possible to order and purchase parts beyond the warranty.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusions and limitations on incidental and consequential damages or the limitations on implied warranties, so the above limitations may not apply to you.